FAQ

How do I make an Order?

Simply select your product and requirements then add to basket. Alternatively, please don’t hesitate to contact the store 0345 205 9123 or email us at hello@penguinuniform.com, we will be more than happy to help.

How long will my order take?

All orders take 7-10 days to complete. PLEASE NOTE orders placed between June and September may take 1 extra week. Please note that all orders are subject to availability. If your item is out of stock then a member of the sales team will contact you to advise of delivery or suggest an alternative product. 

How do I pay for my goods?

Payment is simple, go to checkout and follow the online steps to pay by card.  Please contact the sales team if you wish to pay by BACS or cheque.

What happens if an item is out of stock?

If your item is out of stock then a member of the sales team will contact you to advise of delivery, suggest an alternative product or put the item on Back Order, after we have recieved your order.

How much is the embroidery set up?

If we need to digitise your badge for embroidery there is a standard charge of £18 per logo.  This is a one off charge for the DST file that is required to embroider your design.  The actual cost of embroidery per garment will be quoted once we have seen your design.  

How much is delivery?

UK Mainland standard charges for online orders are £3.95, £15.00 for Highlands and Islands and £21 for Northern Ireland, Republic of Ireland, Belgium, France, Germany, Holland and Luxembourg. Online orders over £100 are FREE OF CHARGE (UK Mainland Only). Orders placed directly through the store will incur higher shipping charges which are quoted at the time of ordering. For overseas shipments please contact the sales team 0345 205 9123.

How do I set up a "My Workwear" Online Shop?

Please contact the store to discuss the products you would like to feature on your page.  After you have placed your first order we will give you the option to set up your online shop.