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Penguin Uniform FAQ

How do I make an Order?

Simply select your product and requirements on our website, then add to basket. Alternatively, please don’t hesitate to contact the store 0800 047 8169 or email us at hello@penguinuniform.com, we will be more than happy to help.

How long will my order take?

All orders take 7-10 working days to complete. Please note that all orders are subject to availability. If your item is out of stock then a member of the sales team will contact you to advise of delivery or suggest an alternative product. 

How do I pay for my goods?

Payment is simple, go to checkout and follow the online steps to pay by card.  Please contact the sales team if you wish to pay by BACS, card or cheque.

What happens if an item is out of stock?

If your item is out of stock then a member of the sales team will contact you to advise of delivery, suggest an alternative product or put the item on Back Order, after we have received your order.

How much is the embroidery set up?

Make your company badges stand out with our in house embroidery. The charge for this lifetime set up is only £10 + Vat, regardless of the size or stitch count of your logo. We know how important it is to get your logo right from the get go. This is why nothing will ever be produced until you have signed off your design, and imagine the pride when others see your name as they go about their day's business! 

How much is delivery?

UK Mainland standard charges for online orders are £4.95, £15.00 for Highlands and Islands and £21 for Northern Ireland, Republic of Ireland, Belgium, France, Germany, Holland and Luxembourg. Online orders over £100 are FREE OF CHARGE (UK Mainland Only). Orders placed directly through the store will incur higher shipping charges which are quoted at the time of ordering. For overseas shipments please contact the sales team 0800 047 8169.