How do I make an Order Or Contact You?
Simply select your product and requirements on our website, then add to basket. Alternatively, please don’t hesitate to contact the store 0800 047 8169 or email us at hello@penguinuniform.com, we will be more than happy to help.
Or contact us on WhatsApp on 07457404891
All orders take 7-10 working days to complete. Please note that all orders are subject to availability. If your item is out of stock then a member of the sales team will contact you to advise of delivery or suggest an alternative product.
Do I get to see my logo?
Yes, definitely! Once you place an order—whether online or through our sales team—you'll receive an Embroidery or Print proof within 3 working days. This proof ensures your logo appears exactly how you want it on your items.
Please note, we reserve design previews for paying customers only, due to the volume of requests and time required.
Can you remove the background on my logo?
Yes, we can! Background removal is part of our standard design process, as it typically enhances the logo's appearance and boosts brand recognition.
However, the final outcome depends on the specific design, application method (embroidery or print), and garment choice.
Do you do Embroidery or Printing?
The choice is yours! All our products and bundles give you the option to select your preferred application method, ensuring you're in full control.
We provide in-house Embroidery, DTF Printing, and Vinyl Printing. While we don’t offer screen printing, our DTF Printing delivers comparable quality and durability.
Do you do branding in house?
Yes, at Penguin Uniform, we manage all our embroidery and printing processes in-house at our Cheltenham-based facility. This allows us to maintain high-quality standards and ensure timely delivery.
For certain merchandise and sublimated items, we partner with trusted external suppliers. Rest assured, we will inform you of any off-site production at the time of your order.
Can I get samples?
Absolutely! We can provide both plain and branded samples for you. Plain samples are refundable upon return*, allowing you to check the quality and fit before committing. Branded samples come as a sample pack and are non-refundable.
Please note that all samples are charged. For plain items, you can choose between a refund or a discount applied to your order once the samples are returned.
*Conditions apply see our returns page
Do you do Embroidery or Printing?
The choice is yours! All our products and bundles give you the option to select your preferred application method, ensuring you're in full control.
We provide in-house Embroidery, DTF Printing, and Vinyl Printing. While we don’t offer screen printing, our DTF Printing delivers comparable quality and durability.
Can you design a logo for me?
While logo design isn’t a service we typically offer, we can assist with text-based designs. If you have a handwritten concept, feel free to upload it online or send it to us, and we'll replicate it for you. If you have a specific font in mind, let us know, and we’ll do our best to accommodate.
Rest assured, with our proof process, nothing is produced until you’re 100% satisfied.
How long does an order take?
Our standard Lead time is is up to 10 working days (Monday - Friday) for despatch from point of order (Payment & Approval) and we ask for an allowance of *+ 3 days for orders from New Customers or New Logos from existing customers.
*The + 3 days is just to allow us time for or unique sign off process to make sure we get your logos right for you, it’s your company logo, and we know how important it is to get it right.
Below is just a brief outline of how our process typically works to give you an idea on time frames once an order has been paid for, of course this does vary as above and is dependent on sign off times.
• Order Placed
Payment Made or Online Order Placed - Order Processed and Invoice sent over for confirmation of details (Non Internet Orders Only), logo requests logged for our Embroidery and/or Graphics team.
• WORKING DAY 2-3
You will receive your logos for sign off via email which does sometimes land in your spam folder so double check here!
• WORKING DAY 3-4
You will have hopefully signed off and approved your logo for us meaning your order is now on our Production list to be lined up ready for the work to start.
• WORKING DAY 5 – 7
Your order is scheduled into production by our operations Supervisor, and we start the process of applying your logos.
• WORKING DAY 7-10
The order is all completed and has been quality control checked and is packed up ready for the courier to collect it.
Can I get a customised bundle/quote?
Absolutely and we have a few options for this;
- Drop us and email on hello@penguinuniform.com
- Use our quote form to log an enquiry with the team see a link here
- Give us a call on 0800 047 8169
- Pop by and see us if you are in the area
How do I pay for my goods?
Payment is simple, go to checkout and follow the online steps to pay by card. Please contact the sales team if you wish to pay by BACS or card. As of April 2022 we no longer accept cheques.
What happens if an item is out of stock?
If your item is out of stock then a member of the sales team will contact you to advise of delivery, suggest an alternative product or put the item on Back Order, after we have received your order.
How much is the embroidery set up?
Make your company badges stand out with our in house embroidery. The charge for this lifetime set up is only £15 + Vat, regardless of the size or stitch count of your logo. We know how important it is to get your logo right from the get go. This is why nothing will ever be produced until you have signed off your design, and imagine the pride when others see your name as they go about their day's business!
Can I cancel or make changes to my order?
We understand sometimes things can change, however with a fast flowing ordering system & production team there are some changes that are limited by timeframes:
- Cancellations must made in writing within 48 hours of placing the order. Cancellations after this date, will be subject to any embroidery &/or print design charges in line with out setup policy.
- Alterations to garment size &/or colourcan be made within 7 days of ordering. Please note any changes will alter your order delivery date & lead times will reset once a change in garment size.
Refunds or credits made by the accounts team, will be minus any aforementioned setup costs & your credits will be confirmed from our team on accounts@penguinuniform.com
How much is delivery?
UK Mainland standard charges for online orders are £6.25, £18.00 for Highlands and Islands including Northern Ireland. Online orders over £99 are FREE OF CHARGE (UK Mainland Only). For overseas shipments please contact the sales team 0800 047 8169.