How do I make an Order Or Contact You?
Simply select your product and requirements on our website, then add to basket. Alternatively, please don’t hesitate to contact the store 0800 047 8169 or email us at hello@penguinuniform.com, we will be more than happy to help.
All orders take 7-10 working days to complete. Please note that all orders are subject to availability. If your item is out of stock then a member of the sales team will contact you to advise of delivery or suggest an alternative product.
How long does an order take?
Our standard Lead time is is up to 10 working days (Monday - Friday) for despatch from point of order (Payment & Approval) and we ask for an allowance of *+ 3 days for orders from New Customers or New Logos from existing customers.
*The + 3 days is just to allow us time for or unique sign off process to make sure we get your logos right for you, it’s your company logo, and we know how important it is to get it right.
Below is just a brief outline of how our process typically works to give you an idea on time frames once an order has been paid for, of course this does vary as above and is dependent on sign off times.
• Order Placed
Payment Made or Online Order Placed - Order Processed and Invoice sent over for confirmation of details (Non Internet Orders Only), logo requests logged for our Embroidery and/or Graphics team.
• WORKING DAY 2-3
You will receive your logos for sign off via email which does sometimes land in your spam folder so double check here!
• WORKING DAY 3-4
You will have hopefully signed off and approved your logo for us meaning your order is now on our Production list to be lined up ready for the work to start.
• WORKING DAY 5 – 7
Your order is scheduled into production by our operations Supervisor, and we start the process of applying your logos.
• WORKING DAY 7-10
The order is all completed and has been quality control checked and is packed up ready for the courier to collect it.
How do I pay for my goods?
Payment is simple, go to checkout and follow the online steps to pay by card. Please contact the sales team if you wish to pay by BACS or card. As of April 2022 we no longer accept cheques.
What happens if an item is out of stock?
If your item is out of stock then a member of the sales team will contact you to advise of delivery, suggest an alternative product or put the item on Back Order, after we have received your order.
How much is the embroidery set up?
Make your company badges stand out with our in house embroidery. The charge for this lifetime set up is only £10 + Vat, regardless of the size or stitch count of your logo. We know how important it is to get your logo right from the get go. This is why nothing will ever be produced until you have signed off your design, and imagine the pride when others see your name as they go about their day's business!
How much is delivery?
UK Mainland standard charges for online orders are £5.40, £18.00 for Highlands and Islands including Northern Ireland. Online orders over £99 are FREE OF CHARGE (UK Mainland Only). Orders placed directly through the store will incur higher shipping charges, which are quoted at the time of ordering. For overseas shipments please contact the sales team 0800 047 8169.
